Shipping policy

Shipping, Processing & Returns – Vellore

Processing Time
All orders are processed within 1–4 business days (excluding weekends and holidays) after you receive your order confirmation email.

Our ShortHair Ease™ Brush is packaged carefully to ensure it arrives safe and ready to use.

Shipping Times

Estimated delivery timeframe:
7–12 business days from the date your order is shipped.

Once your order is on the way, you will receive a shipping confirmation email with your tracking number so you can follow your package at any time.

If your order has not arrived within 12 days after receiving your shipping confirmation, email us at:

📧 info@vivalissa.com
Include your name and order number — we’ll assist you right away.

🔄 Returns & Refunds

We accept returns within 30 days of delivery if the item is unused, undamaged, and in its original condition.
Once the item is received and inspected, we will issue a full refund to your original payment method.

Damaged or Incorrect Items

If your order arrives damaged, defective, or with an issue, contact us immediately:

📧 info@vivalissa.com

Please include:
• Your order number
• A clear photo or video of the issue

We handle these on a case-by-case basis and always aim for a fast and fair solution.

Need Help?

For any questions about your order, shipping, or returns, contact us anytime at:

📧 info@vivalissa.com