Vellore Privacy Policy

This Privacy Policy describes how vivalissa.com (“Vivalissa”, “we”, “our”, “us”, or the “Site”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Collecting Personal Information

When you use the Site, we collect certain information about your device, how you interact with the Site, and information needed to process your orders.
“Personal Information” means any data that can identify you as an individual.

Below is an overview of what we collect and why.

1. Device Information

Examples collected:
• IP address
• Browser type & version
• Time zone
• Cookie data
• Pages/products viewed
• Search terms
• How you interact with the Site

Purpose:
• To display the website correctly
• To analyze site usage and improve performance

Source:
Automatically collected via cookies, log files, tags, pixels, and similar technologies.

Shared with:
• Shopify (our ecommerce platform)
• Analytics tools (e.g., Google Analytics if enabled)

2. Order Information

Examples collected:
• Name
• Billing & shipping address
• Email address
• Phone number
• Payment information (credit/debit card, PayPal, etc.)

Purpose:
• To fulfill and ship your order
• To process payments
• To send order confirmations and updates
• To screen against fraud
• To provide customer support

Source:
Directly from you.

Shared with:
• Shopify
• Payment processors
• Shipping & fulfillment partners

3. Customer Support Information

Examples collected:
• Order details
• Photos/videos provided for support
• Communication history

Purpose:
• To provide customer service and resolve issues

Source:
Directly from you.

Shared with:
• Customer service platforms (email support tools)

Minors

The Site is not intended for individuals under 16.
We do not knowingly collect data from children.
If you believe your child provided personal information, contact us to request deletion.

Sharing Personal Information

We may share your Personal Information with service providers who help us operate our business, such as:

• Shopify (store platform)
• Payment processors (PayPal, Stripe, Shopify Payments, etc.)
• Shipping carriers
• Analytics or marketing partners (if enabled)

We may also disclose information to comply with laws, respond to legal requests, or protect our rights.

Behavioural Advertising (If enabled)

We may use your Personal Information to provide targeted ads that may be relevant to you.

Examples include:

• Google Analytics (usage tracking)
• Facebook/Instagram ads
• TikTok ads
• Cookies used for remarketing

You may opt out of targeted ads:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

General opt-out:
http://optout.aboutads.info/

Using Personal Information

We use your data to:
• Process & ship purchases
• Provide customer service
• Communicate about orders
• Improve our website
• Send relevant updates or promotions (if opted in)

GDPR (EU Customers)

If you are located in the EEA, you have the right to:

• Access your personal data
• Correct or update your data
• Delete your data
• Request a copy of your data (portability)
• Object to certain processing

To exercise these rights, contact us at info@vivalissa.com.

Your information may be processed in Europe, the U.S., and other regions.
Shopify ensures GDPR compliance for international data transfers.

CCPA (California Customers)

If you are a resident of California, you may request:

• Access to your personal data
• Correction or deletion
• Details on how your data is used

We do not sell customer personal information.

To make a request, contact us at info@vivalissa.com.

Cookies

We use cookies to improve your browsing experience, remember preferences, and analyze traffic.

Types of cookies include:
• Functional
• Performance
• Analytics
• Advertising (if enabled)

You can disable cookies through your browser settings, though some website features may not function correctly.

Do Not Track

We do not alter data practices in response to Do Not Track signals due to a lack of universal standards.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes.
The updated policy will be posted here with a revised date.

Contact Us

For questions or to exercise your privacy rights:

📩 info@vivalissa.com
📍 Vivalissa – Customer Support

Last updated: November 27, 2025